NO refunds or exchanges. The Loc God, Corp is not liable for goods damaged by usps, ups, Fedex or dhl in transit, To receive a refund for damaged goods, lost or stolen goods please put in a claim to the shipping company who damaged, lost or stole the goods in transit. The Loc God, Corp is not responsible for stolen goods, It is your responsibility as the consumer to retrieve your goods when they are delivered. The Loc God, Corp is not liable for goods sent to the wrong address, It is your responsibility as the consumer to input the correct address. If you accidentally input the incorrect address you have 24 hours to send an email with the corrected address and your order number.